Business Development Identify and approach potential customers (importers, exporters, manufacturers, traders, distributors). Build a strong pipeline through calls, visits, referrals, and LinkedIn outreach. Develop sector-based opportunities (e.g., chemicals, FMCG, automotive, pharma, perishables) حسب تركيزكم. Sales & Quotation Management Handle RFQs and prepare quotations for Sea (FCL/LCL), Air (general cargo / express), and Inland trucking. Optimize offers by selecting best routing, transit time, and cost structure. Negotiate pricing and service terms with shipping lines/NVOCCs, airlines, and trucking vendors. Ensure correct application of surcharges, free time, handling fees، Account Management Maintain and grow existing accounts via regular follow-ups and business reviews. Upsell/cross-sell complementary services: customs clearance, warehousing (bonded/non-bonded), last mile, insurance (if offered). Resolve commercial issues and support escalations to protect customer satisfaction and margins. Internal Coordination Work closely with Operations/Customer Service to ensure smooth execution from booking to delivery. Ensure documentation alignment (BL/AWB, invoices, packing list, COO, etc.) and timely shipment updates. CRM & Reporting Update CRM with leads, opportunities, quotations, follow-ups, and conversion status. Provide weekly activity reports and monthly forecasts. Track performance against targets and improve conversion rate.